FAQs

Most Popular

Name Change

We do not offer the ability to process a ‘name change’. If you have arranged to sell or give your ticket privately to a friend, you can simply list the ticket for sale and before the final confirmation (in step 4), select the 'private listing' option. You can then send the private ticket link to the new ticket holder.

If you have purchased a second-hand ticket from someone ‘offline’ (through Facebook, gumtree etc) you will be required to transfer the ticket using our official ticket resale partner, Tixel, so that we can guarantee the validity of the ticket and so the name on the ticket matches the ID of the ticket holder.

Re-Sale

Origin Fields will offer a Re-sale facility at our discretion once the event has sold out or closer to the event.

Once Tixel is activated, NO sales or purchases via unauthorised sites eg Gumtree, Viagogo, Ticketmaster & ticketek re-sale will be accepted due to the high level of counterfeit and inflated prices attached.

Tickets purchased via Tixel will incur a name-change fee.

Every ticket sold via Tixel will be will be guaranteed to be real and ensures a safe transaction for both seller and purchaser.

Any tickets sold or purchased via third party ticket sites or by any other method than the official ticket site or resale site will be cancelled without refund and not gain access to the event.

Resale of tickets via any means other than the Official Resale Facility contravenes the terms and conditions of the event and may result in the ticket holder being denied entry to the festival.

Origin Fields reserve the right to open and close resale facility at any time. Any tickets not sold via resale when closed will be returned to customers account. Origin Fields is not liable for any unsold tickets.

Set Times

Set times will be made available closer to the event in December.

Day Splits // Who Is Playing On Which Day

This information can be found via our website, here: Day Splits. Hit the ALL, NYE or NYD buttons to reveal the day by day line-ups.

Ticket Upgrades

See the following link on how to upgrade your ticket: How To Upgrade.

Event Info

As a general rule we don’t have a dress code at any of our events, but you do have to wear shoes. Sometimes though venues may impose restrictions but we will have these listed in Event Procedures if there are any restrictions.

As a general rule we don’t have a dress code at any of our events, but you do have to wear shoes. Sometimes though venues may impose restrictions but we will have these listed in Event Procedures if there are any restrictions.

Alcohol, illegal substances, video and audio recording devices, opened water bottles, stickers, promotional materials, weapons, glass, aerosol cans and spray paint. Our outdoor events are often even stricter as they are held in sensitive venues and for that reason you also can’t bring: tents, furniture, inflatables, eskies, bags of ice, super soakers, anything that will stake the ground or harm the venue.

Yes, unless otherwise stated. Please make sure you bring photo ID to all our events.

If you have lost something at one of our events, please contact lostproperty@originfields.com.au and we will endeavour to get back to you within 7-days post event.

You must be 18+ to work or volunteer at Origin Fields. Please send your expression of interest for volunteering or working at an event by contacting info@originfields.com.au and we will point you in the right direction.

Photos

As you can imagine we have thousands of photos from the event, unfortunately we can not put up all photos online.

A selection of the best photos are put up on our website / Facebook page. If you cannot locate your photo it could have been taken by external photographers.

Tickets

For most events yes. We primarily use PDF print-at-home tickets that are sent to your email address as they are the most safe and secure ticketing option, and tickets can be easily re-printed if lost.

We require your name to be printed on your ticket, matching your ID. Security will be checking this on the day.

We do not offer the option of simply processing a ‘name change’, this is a measure we have introduced to reduce ticket scalping and ensure ticket purchasers are not scammed when buying second-hand tickets.

No. It’s your responsibility to resolve any ticket issues with us prior to the event. Please check your spam folder before contacting our Ticketing provider, if you are still not able to locate you must contact prior to the event. If you do not contact prior and try to claim a refund after the event, no refund will be provided.

If you are not able to find your tickets on event day please proceed to the front gate with your identification (Driver’s license, passport, proof of age card) and we will do our best to locate, this is not guaranteed.

Please contact Eventbrite Help centre: https://www.eventbrite.com.au/support Ensure you have checked your spam/junk folder in case that is where it has gone

Please contact Eventbrite Help centre: https://www.eventbrite.com.au/support

Tickets bought in person from outlets are unlikely to be able to be refunded or replaced under any circumstances. In the rare occurrence when replacements can be issued, a replacement fee will be charged. We recommend purchasing tickets online as most online tickets can be either reprinted or replaced, but please review the terms and conditions when you purchase tickets to confirm ticket replacement policies. Please keep your tickets safe.

We will not tell you if a ticket is valid. Tickets to our event can be cancelled at any time up to and including the day/night of the event for a variety of reasons. Therefore we can never guarantee the validity of a ticket unless bought from an authorised outlet. In addition we do not support re-selling of our tickets. Many people have bought tickets from scalpers only to find when they arrived at the event, the tickets were fake, invalid or cancelled by the original purchaser. We strongly suggest you don’t risk it and only buy your tickets from authorised outlets.

Ticket sales are final, There are no refunds available.
If you can no longer attend for any reason you must sell via Tixel.

Please bring your expired ID along with as much supporting documentation as possible in order to gain entry to the event.

Origin Fields will offer a Re-sale facility at our discretion once the event has sold out.

Once Tixel is activated, NO sales or purchases via unauthorised sites eg Gumtree, Viagogo, Ticketmaster & ticketek re-sale will be accepted due to the high level of counterfeit and inflated prices attached.

Tickets purchased via Tixel will incur a name-change fee.

Every ticket sold via Tixel will be will be guaranteed to be real and ensures a safe transaction for both seller and purchaser.

Any tickets sold or purchased via third party ticket sites or by any other method than the official ticket site or resale site will be cancelled without refund and not gain access to the event.

Resale of tickets via any means other than the Official Resale Facility contravenes the terms and conditions of the event and may result in the ticket holder being denied entry to the festival.

Origin Fields reserve the right to open and close resale facility at any time. Any tickets not sold via resale when closed will be returned to customers account. Origin Fields is not liable for any unsold tickets.

Only purchase tickets from Eventbrite or registered ticketing partner. If in doubt check the Origin Fields website.

We do not validate re-sold tickets purchased via sites such as Gumtree or Ebay or any third party re seller sites.

Re-sold tickets on sites such as Ticketmaster Resale, Viagogo & The Ticket Merchant can be fake, not valid or cancelled due to names not matching the customer using tickets.

There is no way to know if a ticket you are buying from sites like these is valid so would advise caution.

In addition, tickets are only valid if the name on the ticket matches your ID. Re-sale sites have no means of applying your name to our tickets.

Allowing you to pay your Origin Fields Ticket off in instalments, interest free. To access the payment plan, select this as your delivery option in Step 2 of your ticket purchase. You'll be charged an instalment, then fortnightly payments as per the schedule of payments.

Select Payment Plan at checkout
Secure your ticket(s) with a deposit payment at checkout
Ticketbooth will automatically deduct fortnightly instalments on the payment schedule.

To access your tickets via Ticketbooth log in here.

By choosing to use the Origin Fields payment plan, you agree to pay all future instalments in accordance with the set payment dates.

If a payment fails, you'll be emailed with a link to update your billing information to make payment. Should you still fail to pay your instalments, these will accumulate in your invoice.

Your final payment at the close of the payment plan will be for whatever is still owed. Tickets will only be issued once full payment is made. Prior to this time, you can log into the Ticketboth site to update your order information. Should you fail to make full payment for your payment plan, you may forfeit your ticket and any payments made.

Deposit tickets will not be refunded. Full ticket and entry terms & conditions apply.

Please email support@ticketbooth.com.au  if you have any issued or questions regarding payment plans.

Official tickets to Origin Fields are available online via Eventbrite and Ticket Fairy for purchasers using LayBuy.

LayBuy is a payment option that allows you to pay off your Origin Fields ticket in instalments, interest free. More information about the LayBuy process can be found at https://www.laybuy.com/au/how-it-works

Laybuy will assign you a Laybuy Limit based on your credit score but you can still purchase a ticket that costs more than your limit. Using Laybuy Boost you will have to pay the difference between your Laybuy Limit and the ticket purchase price today. For example, if your Laybuy Limit is $120, you can purchase a ticket for $250 (or more) providing you pay the difference of $130 today. The balance of $120 will be charged to your card at $24 per week every week for the next 5 weeks.

To access the payment plan, buy your ticket from Ticket Fairy and go through the LayBuy application process once you get to the Order Review page. You'll be charged 6 weekly instalments to pay for your ticket.

By choosing the Laybuy Option, you agree to pay all future instalments in accordance with the set payment dates.

If a payment fails, you’ll be emailed with a link to update your billing information to make payment.

Laybuy tickets will not be refunded. Full ticket and entry terms & conditions apply.

If your ticket has not been purchased direct from Eventbrite, Laybuy (Ticket Fairy) or Tixel you are at risk of being denied entry as per ticket policy. Purchasing your ticket from a reseller does not guarantee an authentic ticket and you’ll be without recourse if you’re burned with fake / fraudulent tickets.

We require your name to be printed on your ticket, matching your ID. Security will be checking this on the day. We do not offer the option of simply processing a ‘name change’, this is a measure we have introduced to reduce ticket scalping and ensure ticket purchasers are not scammed when buying second-hand tickets.

If you can no longer attend this event you must use our official resale facility, Tixel. Once resale is open you will be able to safely resell your ticket. Tixel provides a safe marketplace allowing people to buy and sell tickets for this event hassle-free. More details will be released closer to the event as ticket resale is currently not open.

We do not offer the ability to process a ‘name change’. If you have arranged to sell or give your ticket privately to a friend, you can simply list the ticket for sale and before the final confirmation (in step 4), select the 'private listing' option. You can then send the private ticket link to the new ticket holder.

If you have purchased a second-hand ticket from someone ‘offline’ (through Facebook, gumtree etc) you will be required to transfer the ticket using our official ticket resale partner, Tixel, so that we can guarantee the validity of the ticket and so the name on the ticket matches the ID of the ticket holder.

If someone has purchased a second-hand ticket from you ‘offline’ (through Facebook or selling to a friend etc) you will be required to transfer the ticket using the Tixel facility as per the instructions below. Or alternatively, if you have purchased a ticket for a friend and the ticket is in your name, you will need to use these steps below in order to update the name.

Using Tixel, sell your ticket privately to your intended purchaser (the person whose details need to be on the ticket).

To do so, please login to Tixel and select the ‘Sell tickets’ option. Select the eventbrite logo and connect the same email address you used to purchase the tickets via eventbrite. Follow the prompts to upload your ticket/s, and before the final confirmation select the option ‘private listing’ to ensure your ticket/s is not released to the public for sale. You are then able to share this link to your intended purchaser, allowing you to transfer the ticket from one Eventbrite account to another.

Acceptable forms of ID are: Australian Drivers Licenses, WA Proof of Age Card, WA Learners Permit and Passport. All of the above must be valid and within date, originals and not copy’s or scanned versions. If you do not have any of these forms of ID, it’s recommended you bring as much support photo ID as possible, yet entry will be at security’s discretion on the day.

Origin Fields is strictly a 18+ event. Entry to the venue is by valid photo ID checked by security at the gate. Underage patrons will not be granted entry by attending with a guardian.

We recommend bringing a printed copy of your Eventbrite e-ticket to be scanned at entry OR download your tickets to the Eventbrite App on your phone. While most times your ticket can be scanned from your phone, there can sometimes be issues from screens. Be prepared avoid disappointment.

Eventbrite: We recommend bringing a printed copy of your Eventbrite e-ticket to be scanned at entry OR download your tickets to the Eventbrite App on your phone. While most times your ticket can be scanned from your phone, there can sometimes be issues from screens. Be prepared avoid disappointment.

Ticketbooth: We recommend bringing a printed copy of your Ticketbooth e-ticket to be scanned at entry. While most times your ticket can be scanned from your phone, there can sometimes be issues from screens. Be prepared avoid disappointment – bring your printed copy.

You may be asked to show the credit card you purchased your ticket with. If you cannot, we recommend bringing along as much supporting I.D. as possible. There will be ATMs and some EFTPOS facilities in parts of the festival grounds, yet we recommend bringing cash with you.

We want everyone to have an unforgettable time at Origin Fields and ask that you act responsibly and stay safe. Look out for your mates.

Full emergency services are present at the festival. Please make a note of the displayed on-site medical and emergency services and use them if you or a mate need assistance. Everybody is welcome to the medical tent for any reason and nobody will get in any trouble or get hit with a bill.

If you consume too much alcohol you may not be able to remember your experience. Drink water in between alcohol and stay hydrated, we want you to remember your time with us.

We will have a range of food vendors at the festival supplying everything from tacos, burgers, salads, juices and more. There will also be a number of outlets providing vegetarian, vegan, gluten free and other options – ask at the stalls on the day.

Disability Access

Companion tickets are honoured with valid Companion card via direct request to Eventbrite.

Origin Fields is wheelchair accessible, however be advised that the event is on a grassed area and may be difficult to move around.

Strobe and flashing lighting is used at the event. If you think this will cause issues, we advise you reconsider attending the festival.

Merchandise

Origin Fields merchandise range will be available from our merch stand.

Phone Charging

Don’t let a dead phone battery ruin your experience. We will have charging stations available at the event.

Lost Property

Please hand in anything you might find to the Entry Gate or Bar Staff. Should you lose something at the festival, visit the entry gate to see if its handed in or report it lost with your details and a description of the item. Origin Fields endeavours to announce lost property and post handed-in items after the event as best we can. Please contact lostproperty@originfields.com.au post event and we will endeavour to get back to you within 7 business days.

Re-Sale Facility

Ticket Resale Facility – buying and selling second-hand tickets:

If you need to sell your ticket, we are teaming up with Tixel as our exclusive resale partner to ensure everyone is protected when buying and selling their tickets.

  • YOU MUST sell your ticket on Tixel to ensure the ticket is valid on the day. If you have already found a specific buyer, you can list your ticket privately through Tixel.
  • YOU MUST purchase it through Tixel to ensure your ticket is valid on the day. If you purchase a second-hand ticket in any other way other than Tixel, it will NOT BE VALID ON THE DAY.

Does my name need to be on my ticket?

We require all names on tickets, matching your ID. Security will be checking this on the day. If you purchase a ticket from someone else, they will need to go on Tixel and list their ticket privately and then you can purchase it from there. THIS IS THE ONLY WAY TO ENSURE YOUR TICKET IS VALID ON THE DAY.

Entry Terms

Conditions of Entry

By reserving your ticket to Origin Fields by any means, you agree to the following terms and conditions of entry to the venue.

  • Final event approval is not granted until all statutory authority approvals are issued.
  • Line-up & Set Times are subject to change without notice.
  • The promoter reserves the right to vary advertised programs and to add, withdraw or substitute artists where necessary.
  • No pass outs will be permitted, unless otherwise advised.
  • No ID – No Entry: Patrons must provide valid photo ID to enter the event.
  • Accepted forms of ID include Passport, Australian Driver’s Licence, WA Proof of Age Card or WA Learner’s Permit. All must be valid and include a photograph. Photocopies or expired forms of ID may not be accepted and will be at the discretion of security on the day.
  • You must have a valid ticket or other authorisation/accreditation to enter the event.
  • Any person gaining unauthorised access to this event may be liable to prosecution.
  • Any person found not to be wearing an official event wristband will be ejected from the event.
  • Organisers reserve the right to search all persons and all personal possessions at the time of entry to the venue. Failure to comply will mean you will be prevented from entering the event.
  • This event is fully licensed. Alcohol sales are subject to Responsible Service of Alcohol and Harm Minimisation Practices, We are prohibited by law from serving liquor to intoxicated persons.
  • Activities such as “stage diving”, “moshing”, “climbing” and “crowd surfing” are strictly prohibited.
  • Persons causing a disturbance or refusing to comply with requests from Security will be ejected from the event.
  • The promoter reserves the right to refuse entry or reject patrons from the event at its sole discretion.
  • Keep your shirt on. Anyone not wearing a top of some sort will be asked to put one on. If you refuse you may be removed from the event.
  • Any person bearing or wearing gang colours, patches or insignias are not permitted entry to the event.
  • The promoter or venue shall not be held liable for any loss, injury or damages sustained entering and exiting at the event.
  • By entering this event site you agree to being filmed or photographed, the product of which may be used for marketing or promotional purposes.
  • Sound at this event may reach levels that can damage your hearing; free earplugs are available from first aid.
  • Companion tickets are honoured with valid Companion card via direct request to Eventbrite.
  • Origin Fields is wheelchair accessible, however there may be some areas around the venue that could prove challenging to wheelchairs
  • Strobe and flashing lighting is used at the event. If you think this will cause issues, we advise you reconsider attending the festival.
  • Volume levels at all outdoor events vary depending on many factors such as EPA noise restrictions and may or may not be as loud as an indoor event.
  • Unauthorised photography or audio/video recording of any performance at the Festival is strictly prohibited.
  • At multi stage or multi room events, capacities of some stages/areas may be limited. Once the maximum capacity of any area is reached there will be no further admissions. Your purchase of an event ticket does not guarantee admission to all areas at all times.
  • Many festivals and events across Australia have been targeted by sniffer dog operations. Origin Fields does not support illegal drug use or possession and anyone found with illegal substances will be handed over to the police. Possession of even a small quantity of illegal drugs can lead to a criminal conviction and a criminal record for life.

Prohibited Items

All bags will be checked on entrance to the festival as per the Conditions of Entry. Security reserves the right to refuse anything they deem unsuitable for the festival grounds. The festival cannot guarantee the safety or return of any prohibited items left at the entry gate. If in doubt, leave it at home.

  • Bags larger than an A4 sheet of paper.
  • Illicit drugs.
  • Alcohol.
  • Any liquids – including perfumes or any other liquid-containing products.
  • Unsealed water bottles – sealed bottles may be permitted.
  • Camel bags or similar water containers.
  • Cans or metal water bottles.
  • Aerosol products.
  • Knives or other dangerous weapons including potential missiles.
  • Flares, fireworks or sparklers.
  • Lasers or laser pointers.
  • Animals or pets (other than guide dogs).
  • Professional recording or broadcast devices (other than mobile phones).
  • Professional still cameras (small still cameras ARE allowed).
  • Drones.
  • Walkie-talkies.
  • Flags with poles, large flags or banners that may obstruct the view of other patrons.
  • Protest paraphernalia and banners.
  • Chairs (folding, portable or camping).
  • Umbrellas.
  • Selfie-sticks
  • Large items including eskies, drink coolers or ice boxes.
  • Any item that you intend (or such quantities of the item from which Management can reasonably infer that you intend) to distribute, hawk, sell, offer, expose for sale or display for marketing or promotional purposes.
  • Any dangerous goods.
  • Any other items as determined by Security or Management that may cause injury or public nuisance.

Any prohibited items found will be confiscated. Alcohol will be disposed of, illegal substances or weapons or items considered dangerous or offensive will be handed over to the police.

Ticket Terms

AS SHOWN ON VALID EVENTBRITE TICKETS

Ticket holder acknowledges all risks incidental to the event for which this ticket is issued, whether occurring before, during or after the event. Upon admission, the ticket holder agrees to comply with all applicable laws, by-laws, regulations and venue rules. Failure to comply with venue rules may result in ejection from the event. Venue management reserves the right to refuse admission and/or eject any individual whose behaviour is believed to be questionable. Ejection cancels this ticket and with that, the holder forfeits any claim to a refund of the ticket price or any associated service or delivery fees. The price displayed on the ticket represents the face value of the ticket and does not include all service and delivery fees where applicable. Lost and/or stolen tickets will not be honoured. All orders are final – No refunds, no exchanges. This ticket is for purchase or transfer by electronic means only. Purchase of this ticket from, or sale of this ticket by, a third party is not authorised. Tickets not purchased electronically carry risk of being fraudulent. Eventbrite is not responsible for any inconvenience caused by unauthorised duplication.

Site Policies

PRIVACY POLICY

Origin Fields values the privacy of individuals and is committed to protecting your personal and credit information. Origin Fields is bound by the Privacy Act 1988 (Commonwealth) and any amendments (the “Act”), the Australian Privacy Principles (APPs) set out in the Act and the Credit Reporting Code. Throughout our site, we offer links to other websites to provide additional resources of information for the user. Please note, when you click on links to other websites, we encourage you to read their privacy policies as their standards may differ from ours.

COPYRIGHT POLICY

The copyright of information carried on Origin Fields website, including articles, photographs and the Origin Fields content, is owned by Origin Fields Pty Ltd or the provider of the relevant information. No part of the content may be reproduced, copied or translated in any medium without the prior written consent of Origin Fields or the information provider concerned.